Shipping and returns

SHIPPING

We offer free express delivery for all orders over AUD $120 in Australia and New Zealand. For orders under AUD $120, we charge a flat rate of AUD $15.

We offer free express delivery for International orders over USD $200. For International orders under USD $200 we charge a flat rate of USD $30.

Orders are dispatched within 24 hours during business hours (Monday-Friday, not including public holidays).

Product prices displayed are exclusive of all taxes and duties, as well as UK VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

RETURNS

Customer satisfaction is extremely important to us. We will gladly accept returns for items purchased through localsupply.com within 14 days of the original purchase date. Frames must be returned in a saleable condition, with all original tags and packaging to be eligible for a refund.

To submit an item/s for return please click HERE

Shipping costs associated with returns are at the customer’s expense.

Please note that we do not offer refunds on sale items.

REFUNDS

Only items purchased through localsupply.com may be returned to our online warehouse. Items purchased through our retail partners must be returned to the place of purchase and are subject to the return policies of the retail partner.

All accepted refunds follow the returns process detailed above and once approved are applied to the original card or method of purchase.

Please note that card refunds may take up to 10 business days to show in your account. This varies greatly between card issuers and we are unable to influence this.

Please note that we do not offer refunds on sale items.